Privacy Policy

Effective Date: October 15, 2024
Last Updated: October 15, 2024

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Franchise location information and store numbers
• Job title and role within the organization
• Payment and billing information
• Profile information and preferences
• Communication preferences

1.2 Business Information

We collect business-related information to provide our services, including:

• Sales data and performance metrics
• Employee information and HR records
• Operational data and maintenance records
• Financial information and cost analysis
• Customer feedback and satisfaction scores
• Audit and compliance data

1.3 Technical Information

We automatically collect certain technical information when you use our platform:

• IP address and device information
• Browser type and version
• Operating system and device identifiers
• Usage patterns and platform interactions
• Cookies and similar tracking technologies
• Log files and error reports

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• Provide and maintain our franchise management platform
• Process transactions and manage your account
• Deliver analytics and performance insights
• Enable communication and collaboration features
• Provide customer support and technical assistance

2.2 Business Operations

• Improve our platform and develop new features
• Conduct research and analytics
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulatory requirements
• Enforce our terms of service and policies

2.3 Communication

• Send important updates about our services
• Provide marketing communications (with your consent)
• Respond to your inquiries and support requests
• Send notifications about platform changes

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and data storage providers
• Authentication and security services (Clerk)
• Analytics and monitoring services (Sentry)
• Email and communication services
• Payment processing providers

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate or prevent fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers and infrastructure
• Employee training on data protection
• Incident response and breach notification procedures

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods for:

• Legal compliance and regulatory requirements
• Dispute resolution and enforcement of agreements
• Business operations and analytics
• Security and fraud prevention

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access your personal information and receive a copy in a portable format.

6.2 Correction and Updates

You can update or correct your personal information through your account settings or by contacting us.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal and business requirements.

6.4 Opt-Out

You can opt out of marketing communications by using the unsubscribe link in emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and features
• Ensure platform security and functionality

You can control cookie settings through your browser preferences, but disabling certain cookies may affect platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: